Free shipping on UK orders over £75 (£5.95 for UK orders under £75)
All prices include UK VAT - No customs or duty fees for UK orders
Free shipping on UK orders over £75 (£5.95 for UK orders under £75) All prices include UK VAT - No customs or duty fees for UK orders
Once an order has been accepted regular orders are dispatched within 2 working days and are shipped via Royal Mail, UPS, DHL or Parcel Force depending on the products ordered. UK Orders should be delivered to you within 2-5 working days. If you have not received your order by 7 working days from dispatch, then please contact us.
To qualify for the Express Delivery service in the UK, orders must be placed prior to 14:30 on a working day. Any orders placed after this time or on weekends/holidays will be dispatched on the following working day. For smaller, non-liquid items, we utilise Royal Mail Special Delivery, while larger items and liquids are shipped via DHL, TNT, or UPS. Please note that certain long, bulky or heavy items may not be eligible for express delivery. Remote areas do not qualify for Express delivery. If you live in a remote area and choose this option, we'll utilise a express service, leading to quicker delivery, though not necessarily delivery in 1-2 days. All our deliveries are made to the best of our ability and on a 'best endeavours' basis.
At busy times or during periods of poor weather deliveries may be delayed. Please ensure that you order items with sufficient time to reach you.
Items 1m and over: We have limited delivery options for long items. These items cannot be sent on an express service (even if you select that option at checkout). If you do select express delivery, we will attempt to get your item to you as fast as possible (best endeavours), however we cannot refund carriage if the delivery takes longer.
Long items may take 5-7 working days to deliver to a UK (non remote) address, for standard delivery and 1-4 working days for the express option.
International: Delivery charges are calculated during the checkout based on your country of delivery. If there is an issue with the amount of delivery charged, then we will contact you prior to dispatch of the order. Due to various factors when dispatching internationally, such as customs clearance, size and weight of the parcel etc, it is difficult to predict the exact delivery time frame. Under certain circumstances, parcels can be held in customs for several weeks and this won't always be displayed in the tracking information. You should allow 2-3 weeks, or more if you are in a remote area and/or there are seasonal challenges, such as Christmas.
Discontinuation of shipping to the European Union
Due to increased complicated legislation and bureaucracy generated by the European Union, it has become unproductive to continue our service to the 27 EU states. Regrettably we have therefore had to discontinue our service to Europe. We hope that one day we may be able to resume our service but for now it has had to stop.
| Country | Orders under £75 | Orders over £75 |
| UK | £5.95 | FREE |
| * UK - Express | £19.99 | £14.99 |
| Northern Ireland | £19.99 | £14.99 |
| Channel Islands | £19.99 | £14.99 |
| Norway | £59.99 | £49.99 |
| Australia | £49.99 | £39.99 |
| New Zealand | £49.99 | £39.99 |
| Canada | £49.99 | £39.99 |
| USA | £49.99 | £39.99 |
If an order has been sent via a trackable service, you may request a tracking code once the order has shipped.
If you wish to return your order, then please contact us as soon as possible. You may return your order as long as the items are unused, unopened and in their original packaging up to 14 working days from the delivery date. From date of notifying us, you then have a further 14 days to deliver the item back to us. Items will be inspected before a refund is issued. If items have been removed from their original packaging there will be a repackaging / inspection fee. Providing the item is not used or damaged this fee will not exceed 20% of the item cost. Please do not return used items, as a refund cannot be issued.
Please note that some items are excluded from this returns period. These include:
Custom made items, such as battery cables (unless the fault is ours)
Cartography that has been downloaded (by ourselves or the customer)
If an item is faulty within 30 days of delivery, then please contact us. Outside of this period items with a manufacturer's warranty can be sent for repair by the manufacture by contacting their service department. Please check the documentation with your item for details.
All items will be inspected for damage, before a refund can be issued.
If a refund is issued, this will include the cost of the outbound postage, unless enhanced postage is selected.
We will not refund the cost of returning an item to us.
We endeavour to process refunds within 30 days of return
Any payment fees associated with cancelled orders, that are not recoverable, will not be refunded.
Any items that are specially ordered for a customer, may incur handling/import fees - these fees are not refundable if unrecoverable.
**These terms and conditions were updated - 30/08/2023 and apply to all sales from that date on**
Nobody Home / Retention Period Exceeded
The couriers we use, and the post office will usually make 2 delivery attempts. If there is nobody there to receive the goods, the item will be retained for 18 days in the case of the post office or around 5 working days in the case of couriers. A card may be left but this practice is becoming less common. It is your responsibility to notify us or the post office / courier company within the timeframes noted above if a delivery is missed. Should an item be returned to us by the post office or courier, you will be asked to pay the costs of sending the item out again.